Last Updated 3.19.2024
C14 EU UAB. (“C14,” “us,” “we,” “the Company” or “our”) is dedicated to ensuring and protecting your privacy. C14 EU UAB. is a Lithuanian Virtual-Crypto Asset Service Provider. (Registration Number: 306099572) Services are provided under Lithuanian Law. Depending on your jurisdiction, you may be serviced by C14, Inc., C14’s American Entity.
This Privacy Policy (“Policy”) describes and clarifies to you how we use, collect, share, and secure your personal data collected by us when you visit our websites located at c14.money or any other websites, pages, features, or content we own or operate (in aggregate, the “Site(s)”), when you use the C14 SDK or third party applications relying on such SDK, or when you use the C14 API or third party applications relying on such API, and related services (referred to collectively hereinafter as “Services”).
You are agreeing to the terms of this Policy by using and accessing our Services. Where we require your consent to use or process your personal data, we will ask for your consent to the collection, use, and disclosure of your personal data in advance, and such consent is voluntary and can be withdrawn at any time.
We may change this Privacy Policy from time to time at our own discretion. We will provide you with notice if we make a change to this Policy that we believe materially affects how we process your personal data or reduce your rights via your stored e-mail address. This Policy was last updated at the date listed at the beginning of this policy.
If you withdraw such a consent to process your Data, it is likely that C14 may not be able to provide you Services. If you do not agree with or you are not comfortable with any part of this Policy, please immediately discontinue access or use of our Services. If you have questions regarding the policy, please reach out to us before usage of our Services using the contact information provided in the Contact Us section below.
We also reserve the right to provide “real-time” disclosure or additional information about our data collection, use and sharing practices of specific Services. These notices may supplement or clarify C14’s privacy practices or may provide you with additional choices about how we process your personal data.
If you have any questions or concerns regarding this Privacy Policy, or if you have a complaint, please contact us at the following email address: team@c14.money
You may also submit any questions or concerns regarding this Privacy Policy directly through the contact form on our primary website: c14.money
C14 Operates through C14, INC, a Delaware corporation. C14 may share information with related entities in the future, but does not share information with subsidiaries or other affiliated entities currently. C14 currently has a subsidiary in the European Union, C14, UAB, with which C14 may share information.
The Personal Data We Collect
C14 collects three types of information about you and your use of our Service. C14 groups this information into three different types of categories. These categories currently include
Category 1 - We may collect the following types of personal data from you. Collection of this personal data is either required by law, or necessary to provide the requested service.
Category 2 - Information we automatically collect from you. To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with the Sites or use the Services.
Category Three - Information we collect from third parties.
A cookie is a text file that a Web browser stores on a user’s machine. Cookies are a way for Web applications to maintain application state. They are used by websites for authentication, storing website information/preferences, other browsing information and anything else that can help the Web browser while accessing Web servers.
Cookies and Similar Tracking Technologies
We and third parties on our behalf may employ various tracking technologies, such as cookies and other similar technologies (collectively, “Tracking Technologies”) to collect additional Personal data automatically as you interact with our Services, that help us to personalize your experience with our Service, and help us better manage content on our Service by informing us what content is effective.
C14 retains the right to use Cookies or technologies that provide similar information as Cookies in the provisioning of our services. C14 may or may not use cookies in service of the goals. This list in relation to cookies is indicative but not exhaustive, and is subject to change from time-to-time.
We may use the following third-party cookies:
Google Analytics - Google Analytics is a well-known and widely used tool for tracking and analyzing web traffic data. We reserve the right to use Google Analytics and similar services to analyze and track traffic through our Sites and Services.
Cloudflare - to keep the connection stable and to identify spammers.
Please note: If you do not wish C14 to deploy cookies in your browser, you can instruct your browser to block some (or all) cookies as well as alert you when a site attempts to place cookies in your browser. If you instruct your browser to reject/disable cookies, you can still use the Website, although your ability to use some of the features will likely be impacted. Instructions for disabling, rejecting or restricting cookies are readily available via freely available internet guides.
If you wish to exercise your rights in respect to your data collected via cookies and similar tracking technologies, please reference the Rights and Choices section of this privacy guide.
The information generated by the cookies may be transferred to third party service providers to assist us in optimizing our user experience and ensuring a safe platform.
Our Sites and our third-party technology providers use third-party analytics services (such as Google Analytics) to evaluate your use of the Sites, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Sites and Internet usage.
These third parties use cookies and other technologies to help analyze and provide us the data. If you would like to disable Google Analytics cookies, please use this link as a reference point. There is a wealth of easily accessible information on disabling both cookies and Google Analytics.
The Purpose of Using Your Personal Data
Our primary purpose in collecting personal data is to provide you with a secure, smooth, efficient, and customized (where appropriate) experience. In general, we use personal data to create, develop, operate, deliver, and improve our Services. We may use your personal data to:
With Your Consent. For any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction.
Legal Bases for Processing Your Personal Data
We generally only process your data where we are legally required to; where processing is necessary to perform any contracts we entered with you or to take steps at your request prior to entering into a contract with you; where processing is in our legitimate interests to operate our business and not overridden by your data protection interests or fundamental rights and freedoms, or where we have obtained your consent to do so.
Section & Purpose of Processing
We share your personal data as needed to fulfill the purposes described in this Policy and as permitted by applicable law. We may share your personal fata in the following circumstances:
Within Our Corporate Organization. We may share information between and among C14 subsidiaries and affiliated companies for purposes of KYC/CDD checks, fraud detections, decision making, customer support, and other business purposes.
When We Work with Service Providers. We may share your information with service providers that provide us with support services, such as secure website hosting, cloud storage, information technology maintenance, transaction monitoring, network infrastructure, payment processing, security, fraud detections, KYC/CDD checks, customer support and analytics.
With Payment Processors. Upon your authorization, we may share your personal data with financial institutions that we partner with to process payments.
With Our Professional Business Advisors. We may share your personal data with our professional advisors who provide banking, legal, compliance, and other consulting services in order to complete required legal audits of our operations, or otherwise comply with our legal obligations.
Corporate Transactions. We may disclose personal data to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by us is among the assets transferred. By engaging with us or using our Services, you understand and agree to our assignment or transfer of rights to your personal data.
As Required by Law. We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe that the disclosure will help us protect the rights, property, or safety of C14 or our customers.
With Your Consent. We may disclose your personal data for any purpose with your consent. For example, to other data controllers whose terms of service you consented to.
Our Services may contain links to third-party websites. Please note that third parties you interact with may have their own privacy policies, and C14 is not responsible for their operations or their use of data they collect. We encourage you to check the applicable third-party privacy policy and terms of use when visiting or using any third-party services.
Our services are typically accessed via third-party websites. Please note that these third parties that you interact with before your interaction with C14 may have their own privacy policies, and C14 is not responsible for their operations or their use of data they collect. We encourage you to check the applicable third-party privacy policy and terms of use when visiting or using any third-party services.
Depending on applicable law of where you reside, you may be able to assert certain rights related to your personal data and information. These rights include:
You can exercise your rights by contacting us via email at team@c14.money. Further information about your rights may be obtained by contacting the supervisory data protection authority located in your current jurisdiction.
We will only retain your personal information for as long as it is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes.
For the purposes of our compliance with Anti-Money Laundering obligations, for example, we will store your personal data for five years beginning on the date on which our business relationship has come to an end. Please note that this means your data is stored for five years post your final transaction with C14, not your initial transaction with C14.
We will cease the retention of your personnel data, or remove the means by which the data can be linked with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for maintaining our compliance, regulatory or legal obligations.
We maintain (and contractually requires third parties that share your personal data to maintain) appropriate physical, technical and administrative safeguards to protect the security and confidentiality of your personal data both during transmission and at rest.
For example, we use industry standard encryption methods, such as TLS/SSL protocol, for all data transmissions and we store all data in encrypted databases to ensure the security of your data.
No data storage system or data transmission can be guaranteed to be 100% secure. We cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. E-mail, in particular, that is sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Sensitive documents and information should always be submitted via our portal rather than sent over e-mail, which may be less secure. You are responsible for protecting your password(s) and maintaining the security of your browsers and devices.
If you have reason to believe that your personal data is no longer secure, please contact us immediately at: team@c14.money.
This section only applies to California residents. The purpose of this section is to inform California residents (“consumers” or “you”), at or before the time of collection of “personal information” (as that term is defined in the California Consumer Privacy Act (“CCPA”)), about our data collection practices and your privacy-related rights under California law). Your “right to know” about personal information collected, used, and disclosed by C14 includes what categories of personal information we collect from you and the purpose for its collection; how we use those categories of personal information; and how we share the personal information you entrust to us.
For California Residents, the chart below describes the categories of personal information that C14 has collected in the preceding 12 months, the sources and purpose of such collection, and the parties to whom the information was shared for business purposes.
Access to Specific Information and Data Portability Rights – Subject to certain exceptions, if you are a California resident you have the right to request a copy of the personal information that we collected about you during the 12 months before your request. If you are a California Resident who wishes to access your data under the rights under CCPA, please reach out to the C14 team using the contact information listed in the “Contact Us” section of this Privacy Policy.
Once we receive your request and verify your identity, we will disclose to you:
As C14’s terms of service prohibit transacting with individuals under 18, we do not knowingly request to collect personal data from any person under the age of 18. Individuals under the age of 18 who attempt to transact with C14’s services will be rejected before they can complete any action on the Services.
If a user submitting personal data is suspected of being under the age of 18, we will require the user to close his or her account, terminate the user’s access to our Service, and take steps to delete the personal data collected as soon as possible. If you are aware of any Child using our Services, please notify us via the method identified in the Contact Us section below so we can take action to prevent access to our Services.
